Guest

Preview Tool

Cisco Bug: CSCus15294 - PCCE Installation guide missing step to test Gateway connection

Last Modified

Feb 08, 2017

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1)

Description (partial)

Symptom:
The Cisco Packaged Contact Center Enterprise Installation and Upgrade guide is missing information regarding Gateway configuration on CVP.

In the Configure Gateway topic in the Configure Unified CVP chapter, the instructions do not include a step to test the connection to the gateway before saving the configuration.

Conditions:
Cisco Packaged Contact Center Enterprise Installation and Upgrade
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.