Guest

Preview Tool

Cisco Bug: CSCus12514 - Update of EnterpriseName in AW doesn't update Agent Details Name in CCMP

Last Modified

Jun 27, 2016

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

8.5(4)

Description (partial)

Symptom:
Customer updates for example the Enterprise Name in UCCE AW, the Enterprise Name gets updated in CCMP.
However the in the Agents Detail tab, the Name field does not get updated, still remains as old/unchanged.
Also in the CCMP > Agents, (on top of screen) we see the Resource field also remains as old/unchanged.

Conditions:
Update happens in AW, CCMP keeps the Name field under Agent Details tab as the old one
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.