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Cisco Bug: CSCus11350 - Finesse clients take 3 minutes to detect server NIC is disabled\offline

Last Modified

Jul 30, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Agent\Supervisor gadgets take close to 3 minutes to detect that Finesse server NIC is offline.

Consider the following scenario: 
- Finesse A and Finesse B side servers are up and running. 
- Agent logs into Finesse and is in READY\NOT READY state. 
- Using vSphere client, go into the virtual machine properties and disable\disconnect the NIC card. 
- Using Ping, confirm that the server NIC is not responding. 
- Agent\Supervisor takes at least 3 minutes to detect that the Finesse server is not responding before then attempting to connect to the B side server. 

3 minutes is a long time in a production environment. Faster detection mechanism is needed for this failure scenario.
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