Guest

Preview Tool

Cisco Bug: CSCus11350 - Finesse clients take 3 minutes to detect server NIC is disabled\offline

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Agent\Supervisor gadgets take close to 3 minutes to detect that Finesse server NIC is offline.

Conditions:
Consider the following scenario: 
----------------------
- Finesse A and Finesse B side servers are up and running. 
- Agent logs into Finesse and is in READY\NOT READY state. 
- Using vSphere client, go into the virtual machine properties and disable\disconnect the NIC card. 
- Using Ping, confirm that the server NIC is not responding. 
- Agent\Supervisor takes at least 3 minutes to detect that the Finesse server is not responding before then attempting to connect to the B side server. 
----------------------------

3 minutes is a long time in a production environment. Faster detection mechanism is needed for this failure scenario.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.