Cisco Bug: CSCus11350 - Finesse clients take 3 minutes to detect server NIC is disabled\offline
Last Modified
Jul 30, 2018
Products (1)
- Cisco Finesse
Known Affected Releases
10.0(1) 10.5(1)
Description (partial)
Symptom: Agent\Supervisor gadgets take close to 3 minutes to detect that Finesse server NIC is offline. Conditions: Consider the following scenario: ---------------------- - Finesse A and Finesse B side servers are up and running. - Agent logs into Finesse and is in READY\NOT READY state. - Using vSphere client, go into the virtual machine properties and disable\disconnect the NIC card. - Using Ping, confirm that the server NIC is not responding. - Agent\Supervisor takes at least 3 minutes to detect that the Finesse server is not responding before then attempting to connect to the B side server. ---------------------------- 3 minutes is a long time in a production environment. Faster detection mechanism is needed for this failure scenario.
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