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Cisco Bug: CSCus10332 - Unable to edit Remote Destination on Self Care Portal

Last Modified

Nov 09, 2016

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1.100002.1) 10.5(1.11010.1)

Description (partial)

Symptom:
First noticed on CUCM 10.0.1.10000-24 version, during tests we'redoing the following process: 
1-7965 SCCP phone with two DN numbers (same numbers on different partitions) 
2-Remote destination profile 
3-Went to phone page and copies remote destination profile 
4-The Copy of remote destination profile is assigned to a second phone 
5- On ccm user page (Self Care portal) is not able to edit remote destination for the second phone, the edit button is disabled
We noticed that if we copy directly on Device --> Remote Destination Profile this problem does not happen, also this happens when the remote destination profile is copied from a phone that has two DN with same number (line 1 and Line 2)

Conditions:
The conditions:

1- SCCP Phones
2- Phone must have two Directory Number (same number E..g 9000) on different partition (E.g Internal_1 and Internal_2)
3- Remote Destination should be copied from Device: Device --> Phone --> Select Phone with conditions mentioned  above --> Top of page select "Related Links" --> Copy to Remote Destination Profile
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