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Cisco Bug: CSCus10292 - No need to Disable Cisco EM service during upgrade, after 10.x

Last Modified

Jul 24, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(2.99995.6)

Description (partial)

Symptom:
This is a Documentation Defect :
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In pre-10.x versions of CUCM, the upgrade guide specifies that EM services need to be disabled prior to upgrade. This was specified for DB reasons. The DB team has informed us that this requirement is no longer necessary after 10.x. 
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From: 10.0.1 upgrade guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.pdf
On page 44, under step 8, item c):

"Disable the Cisco Extension Mobility service by navigating to Cisco Unified Serviceability > Tools > Service Activation. For more information, see the Cisco Unified Serviceability Administration Guide.
Note that when you deactivate the Cisco Extension Mobility service, Cisco Extension Mobility users cannot log in and log out of phones that supp

Conditions:
no need to disable EM service during upgrades after 10.x
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