Guest

Preview Tool

Cisco Bug: CSCus07344 - CCE/CCX:Decoding errors for unknown msg type and floating field in log

Last Modified

Jan 26, 2015

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 10.6(1) 11.0(1)

Description (partial)

Symptom:
Error log messages exist in desktop webservices logs that are about unknown message types and unsupported floating fields. This aren't actual errors since Finesse doesn't support these particular messages/floating fields.

Conditions:
Finesse CCX or CCE deployment where Finesse receives certain CTI messages that it does not care about.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.