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Cisco Bug: CSCus01744 - after migration to 10.5 phone background and ringtones fail

Last Modified

Sep 11, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5)

Description (partial)

Symptom:
Phones cannot pull custom background images from CUCM TFTP server.   Also, will have issue with using custom ringtones because phone will be unable to pull Ringlist.xml file from TFTP server.
Apart from Ring list, issue can be seen with any other files present in TFTP folder before migration and after migration phone fails to download  .

Conditions:
1) Use PCD to migrate CUCM  7.1.5 to 10.5
2) Migration fails for some reason.  IE install on destination node 10.5 fails
3) Start migration task again to migrate cluster from 7.1.5 to 10.5.1
4) Migration completes without issue

Now issue will be present.

Related Community Discussions

Cisco 7911, 7912 phones not allowed to change ring tones after migration
Hi All, We just migrated 7911 and 7912  phones from call manager 4.x to the call manager 10.5 and we have noticed that the feature on the phone to change ring tones is not available. We are seeing the feature but it is not allowing the change. Any ideas, can it be the new phone load causing this?
Latest activity: Jun 01, 2015
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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