Guest

Preview Tool

Cisco Bug: CSCur97654 - Browser pop workflow fails for Custom ECC variables.

Last Modified

Aug 03, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 10.5(1)ES1 10.5(1)ES2 10.5(1)SU1 10.6(1)

Description (partial)

Symptom:
When the agent answers the call - Browser Pop workflow fails to trigger

Conditions:
Steps to reproduce:
1) Using Finesse Admin, edit Workflow section  and set it as below 
- When to perform action ---> When a call is answered 
- How to apply Condition ---> If all conditions are met 
- User.<Custom Variable> ---> Is not empty 

2) Using Finesse Admin, edit Call Variables Layout for Call Body Left-Hand Colum Layout 
- Callvariable 1 --> <User.<custom Variable>

3) Finesse agent receives a call

After step 3, Browser Pop workflow fails to trigger.

Related Community Discussions

UCCX 10.6 Finesse Workflow Conditions issue
Hello, I need some help with Finesse workflows and UCCX 10.6 I created an ECC variable that I'm populating in my script and I want to trigger a Finesse workflow from. I've configured this variable to also display on my agents' Finesse desktops by adding to the Finesse Admin &quot;Call Variables Layout&quot;   This is working fine and the values are showing correctly in Finesse agent. My problem is that I cannot use this variable to trigger a workflow.   The only way I can get this variable to trigger a workflow ...
Latest activity: Mar 09, 2016
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.