Cisco Bug: CSCur97654 - Browser pop workflow fails for Custom ECC variables.
May 18, 2017
- Cisco Finesse
Known Affected Releases
10.5(1) 10.5(1)ES1 10.5(1)ES2 10.5(1)SU1 10.6(1)
Symptom: When the agent answers the call - Browser Pop workflow fails to trigger Conditions: Steps to reproduce: 1) Using Finesse Admin, edit Workflow section and set it as below - When to perform action ---> When a call is answered - How to apply Condition ---> If all conditions are met - User.<Custom Variable> ---> Is not empty 2) Using Finesse Admin, edit Call Variables Layout for Call Body Left-Hand Colum Layout - Callvariable 1 --> <User.<custom Variable> 3) Finesse agent receives a call After step 3, Browser Pop workflow fails to trigger.
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