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Cisco Bug: CSCur95815 - CUCM 10.x - ip phone displays same entry in different personal directory

Last Modified

Jul 24, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1.10000.24) 10.5(1.10000.10) 10.5(1.11001.42) 10.5(1.13000.7) 10.5(1.13000.9) 10.5(2.10000.5)

Description (partial)

Phones registered to CUCM 10.x with 2 or more personal directory services subscribed can see only the same entry in all.

2 or more XML Phone Services for Personal Directory configured each one with specific userid and pin.
Both services are subscribed on the same IPPhone (userid and pin defined as default parameters, no entry required by the user)
User is able to see the entry for the 1st Personal Directory, but when the user try to access on 2nd Personal Directory they continues to see the same entries as that of the 1st service.
If we add a new contact info in any of the personal directory, it will be displayed in the other one as well.

So this is not working as expected. The personal directory should display only the contacts that are added to that specific personal directory. This works fine with CUCM 7.1.5, CUCM 8.5 , CUCM 8.6 and CUCM 9.1.2.

Service URL is http://xx.xx.xx.xx:8080/ccmpd/

xx.xx.xx.xx is the ip of CUCM.

Issue is noticed on CUCM 10.0(1),  10.5
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