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Cisco Bug: CSCur94251 - User ID change from CUCM side causes config loss on UCCX side

Last Modified

Feb 21, 2018

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1) 10.6(1) 11.0(1)

Description (partial)

Symptom:
UCCX looses complete agent config, skill and CSQ associations and workflows as well.

Conditions:
If existing end user (agent) username is changed in CUCM. In example, it dosn't have to be drastic change but it can be like from upper to lower letters - example from JDOE to jdoe or JDoe.

Related Community Discussions

Update userid in CUCM 10.5
Hi,   We have a cucm cluster that is not synced with AD. The userid's are the users telephone numbers.  We now want to enable AD sync but we will use the sAMAccountName as a userid attribute. If we enable the ldap sync, the system instead of overwriting the existing users will just create new ones. That is normal since there is no association between the existing ones and the ones from AD; BAT is giving me a lot of headaches; If I want to avoid reconfiguring the users again (not an option) I will ...
Latest activity: Jun 28, 2015
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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