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Cisco Bug: CSCur90722 - CCX: Finesse Service goes to OUT OF SERVICE after ~30-40 hrs load

Last Modified

Feb 04, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 10.5(1)SU1 10.6(1) 11.0(1)

Description (partial)

During load with Direct Preview outbound calls, Finesse goes OUT OF SERVICE and all the agents are logged out

Symptom:
Finesse goes OUT OF SERVICE and all agents get logged out.

Conditions:
When Direct Preview outbound campaign is running under load in a Unified CCX deployment
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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