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Cisco Bug: CSCur89705 - DialerSkillGroup reg key needs to be disabled - Causes RTC to crash

Last Modified

Mar 15, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 8.0(1) 8.0(2) 8.0(3) 8.5(1) 8.5(2) 8.5(3) 8.5(4) 9.0(1) 9.0(2) 9.0(3) 9.0(4)

Description (partial)

Symptom:
RTC process crashing.

See the following in the RTC logs:

09:14:42:161 dis-rtc AWDB Error. Message Unclosed quotation mark after the character string ',0,0,8596,139,1165165771,3,0,0,8596,181,1165165771,3,0,0'., Id 105, Severity 15, Line 1,  ? 
09:14:42:161 dis-rtc Trace: SQLServer message: Unclosed quotation mark after the character string ',0,0,8596,139,1165165771,3,0,0,8596,181,1165165771,3,0,0'.
 
09:14:42:161 dis-rtc Trace: DBLib error:General SQL Server error: Check messages from the SQL Server. 
09:14:42:164 dis-rtc AWDB Error. Message Incorrect syntax near the keyword 'NULL'., Id 156, Severity 15, Line 1,  ? 
09:14:42:164 dis-rtc Trace: More that 10 errors occured without an error-free 120 seconds.

Conditions:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\ICM\<instance_name>\Distributor\RealTimeClient\CurrentVersion\RealTimedata\DialerSkillGroup is set to '1'

This is by default.
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Bug Details Include

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