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Cisco Bug: CSCur86817 - UCCX: CCX Script Editor does not launch if Install path is changed

Last Modified

Mar 28, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Unable to run the Cisco Unified Contact Center Express (UCCX) Editor version 10.5(1) (CiscoUnifiedCCXEditor.exe).

When launched, the UCCX editor window just appears for less than a second and disappears. The application tries to launch but it just disappears.

Recently installed RTMT application, thus default installer path is set to :

C:\Program Files (x86)\Cisco\Unified Serviceability\JRtmt\wfavvid_1051
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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