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Cisco Bug: CSCur86152 - Fail: NetWrkCIC: fatal error in receive thread

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 8.5(4) 9.0(1)

Description (partial)

Symptom:
Network cic process may assert continuously during a site failure, resulting in peripheral downtime in the event of multiple ICMP packets returned by the next hop(IP Router) with a TTL of 0(expired)

Conditions:
Below Error is noticed in the logs.

Last API Error [10052]: The connection has been broken due to keep-alive activity detecting a failure while the operation was in progress. 

The issue doesn't seem to occur when the NICs are disabled and seem to happen during a visible network switch (interfacing with the NAM (Network Application Manager)) failure.
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Bug Details Include

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  • Status
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