Preview Tool

Cisco Bug: CSCur86152 - Fail: NetWrkCIC: fatal error in receive thread

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 8.5(4) 9.0(1)

Description (partial)

Network cic process may assert continuously during a site failure, resulting in peripheral downtime in the event of multiple ICMP packets returned by the next hop(IP Router) with a TTL of 0(expired)

Below Error is noticed in the logs.

Last API Error [10052]: The connection has been broken due to keep-alive activity detecting a failure while the operation was in progress. 

The issue doesn't seem to occur when the NICs are disabled and seem to happen during a visible network switch (interfacing with the NAM (Network Application Manager)) failure.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.