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Cisco Bug: CSCur85172 - Unable to installing the device packages from cisco.com using LMS Server

Last Modified

Feb 15, 2018

Products (1)

  • CiscoWorks LMS Portal

Known Affected Releases

4.2(3) 4.2(5)

Description (partial)

Symptom:
Unable to installing the device packages from cisco.com using LMS Server due to HTTPs redirection issue

Conditions:
1. Go to Admin > System > Software Center > Device Update
2. Select Product and Check For Updates
3. Select Cisco.com as Source Location and Click Next
4. Enter Cisco.com Credentials and Click Next
5. Getting the error message 
    "Error while downloading package information from Cisco.com for the selected products. 
     See the C:/PROGRA~2/CSCOpx/log/psu.log file for details."
6. psu.log error
    [ Fri Nov 21 11:18:21 PST 2014 ] INFO   [DownloadManager : queryAllPkgs]  : Going to collect  
    download packages...
    [ Fri Nov 21 11:18:21 PST 2014 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to    
    connect to Cisco.com:RespCode=302, RespMsg=Found
    [ Fri Nov 21 11:18:21 PST 2014 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : 
    VDSException thrown com.cisco.nm.xms.vds.VDSException: 
    CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to 
    connect to Cisco.com.

Related Community Discussions

<key>CSCur85172</key> - Unable to installing the device packages from cisco.com using LMS Server
Anyone have any manual work around for this bug?  Does not look like Cisco has release fixes yet for it.
Latest activity: Dec 15, 2014
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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