Guest

Preview Tool

Cisco Bug: CSCur82991 - ENH - Search &release multiple messages per recipient spam quarantine

Last Modified

Nov 12, 2016

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.5.6-092

Description (partial)

Symptom:
1. What product(s) do you want this change to affect?

ESA / SMA Spam Quarantine

2.   What version of the product (AsyncOS for Email version...)  8.5.6-092

3.   Please describe how the current limitation(s) impact your business
We have a process which generates an email to our members each time we process a claim (we are an insurance payer).  This process is built-in to a legacy system and cannot be modified.  When we process many claims for the same member, they receive a series of emails stating we processed a claim ? due to HIPAA regulations, no other information is provided the email message.  The number of emails generated for each member could be one or dozens.  This is perceived by our members as spam and thus generates complaints.  We have devised a process in ESA to quarantine email messages generated by this process, which could be in the 1,000's.  We then have staff delete duplicate messages.  This process is tedious, time consuming and does not catch non-consecutive messages.  If we had the ability to sort the quarantine by recipient before we delete duplicates and release the ?good? messages, we could more easily eliminate duplicates and simplify the entire process.
4.   Describe how the system's behavior could change or be enhanced to facilitate your business needs.


I Need to have the ability to selectively search and release from a quarantine based upon recipient. I want to avoid releasing multiple messages to the same recipient. The only way I can accomplish this is to sort the quarantine by recipient. This ability is not currently available from within the quarantine.


5.   If you have a particular vision for how this would be implemented in the user interface, please outline that.
Enable the ability to sort on the ?Recipient? field in the quarantine just as other fields already have this ability.

6. Feel free to leave any additional comments below.
(BONUS) I know this is asking a little much, but if I don't ask it will never be considered:  Also have the quarantine pre-flag duplicate messages.

Conditions:
Administrator is releasing messages from spam quarantine for multiple users
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.