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Cisco Bug: CSCur79013 - An upgrade in CUCM requires that the CUAC software be reinstalled

Last Modified

Mar 23, 2018

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0 10.0(1) 10.5 10.5(2) 10.6(1)

Description (partial)

Symptom:
After completing a CUCM upgrade post CUAC installation, when you attempt to enter the connection details for the directory sync you will be presented with an error: CUCM upgrade version must be matched with the installed version. Please check the connection details and try again.

Conditions:
Complete a major CUCM upgrade post CUAC installation

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CUCM Hostname/Domain name change can cause this as well

Related Community Discussions

Attendant Console Standard & CUCM Versions
I've installed Attendant Console on a PC. I'm just checking some details and re-entered the CUCM username & password in Options -> Configuration -> Call Manager Detail. But when I click OK, it tells me that: "CUCM upgrade version must be matched with the installed version. Please check the connection details and try again." This instance of CUAC was installed when CUCM was on its current version (11.0) Other instances of CUAC were installed when CUCM was on 10.5 What gives? GTG
Latest activity: Feb 29, 2016
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