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Cisco Bug: CSCur78894 - Concurrent phone unregistration sometimes fails with duplicate key error

Last Modified

Mar 30, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(4)

Description (partial)

Symptom:
Concurrent unregistration of phones that share lines fails intermittently with duplicate key error

Conditions:
Concurrent unregistration of phones that share lines intermittently fails with the error:
DBERR - query[INSERT INTO handset_allocated_data
(providername,ccmclustername,MacAddress,Registrationuuid,AutoGenProfileuuid,AutoGenProfileName,phonehostname)
VALUES (?,?,?,?,?,?,?)] ERROR: duplicate key value violates unique constraint
"handset_allocated_data_pkey"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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