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Cisco Bug: CSCur78060 - Mute LED on phone not light while mute on some Plantronics headsets.

Last Modified

Nov 19, 2014

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.4(2.14)

Description (partial)

Symptom:
Mute LED on phone not light while mute on Plantronics Savi 740 and BlackWire C420 headset.

Conditions:
Mute LED on phone not light while mute on Plantronics Savi 740 headset.
See same issue on Plantronics BlackWire C420.
Steps:
1. Insert USB headset, press headset hard key, let phone use headset mode.
2. Make a call session via Plantronics Savi 740. 
3. Mute on Plantronics Savi 740 (to mute/unmute the headset, press the volume/mute button in).
--Error: Mute LED on phone not light, but it shall light while mute on Plantronics Savi 740 headset.
Also appear on 9-4-2-13 load.
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