Cisco Bug: CSCur78060 - Mute LED on phone not light while mute on some Plantronics headsets.
Nov 19, 2014
- Cisco Unified IP Phones 9900 Series
Known Affected Releases
Symptom: Mute LED on phone not light while mute on Plantronics Savi 740 and BlackWire C420 headset. Conditions: Mute LED on phone not light while mute on Plantronics Savi 740 headset. See same issue on Plantronics BlackWire C420. Steps: 1. Insert USB headset, press headset hard key, let phone use headset mode. 2. Make a call session via Plantronics Savi 740. 3. Mute on Plantronics Savi 740 (to mute/unmute the headset, press the volume/mute button in). --Error: Mute LED on phone not light, but it shall light while mute on Plantronics Savi 740 headset. Also appear on 9-4-2-13 load.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases