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Cisco Bug: CSCur77317 - Jabber For Windows Only allows 13 custom Emoticons.

Last Modified

Dec 17, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5 10.5(0) 10.5(1)

Description (partial)

Symptom:
Customer upgraded from Jabber for Windows 9.7.x to Jabber for Windows 10.5, and now can only put 13 custom Emoticons in the "%USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\CustomEmoticons", directory. Once the 14th Emoticon is added, all Emoticons disappear from the Jabber chat window view.
In the Previous version customer was able to have 28 + custom Emoticons in the Custom Emoticon Directory.

Uploaded PRT to the Jabber-Win. Problem Report Tool

34040	10.5.0.37889	No	2014-11-18 20:19:01	alan.matie	Custom Emotes

Conditions:
Upgrade from Jabber for Windows 9.7.x to 10.5.x or do a fresh install of Jabber for Windows 10.5.x

Add 13 custom Emoticons to directory "%USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\CustomEmoticons", The customer Emoticons become available for users in Jabber chat. Add the 14th customer Emoticon and all the custom Emoticons disappear.
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