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Cisco Bug: CSCur77045 - 7861 Reset Settings Button Missing

Last Modified

May 05, 2016

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7911G
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Known Affected Releases


Description (partial)

On the 7861 go to "Settings -> Admin Settings -> Reset Settings" during an active call or remote in-use with a shared line the "Reset Settings" option is not displayed.

When no calls are active the "Reset Settings" option in "Settings -> Admin Settings" is displayed.

Also, the sequence to issue reset via telephone keypad **#** is not able to be issued during active call. The **#** reset command takes effect when call is cleared.

Firmware Loads Effected: 
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