Guest

Preview Tool

Cisco Bug: CSCur76283 - DOC: upgrade from CUCM 9.1.SU1 to 10.0.1.12900-2 fails

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Upgrade to 10.0 fails on DB component install

Conditions:
fails in "Installing database component" when upgrading from 9.1.SU1 to 10.0.1.12900-2 

in DB logs we see the following

00:10:01.358 |*ERROR* Error executing "Insert into GatewayLayout ( enum, tkProduct, lev1Header, lev2Header, slotPosition, tkMGCPSlotModule, tkMGCPVic, endPointFormatString, tkDeviceProtocol )  values (188710, 36381, 'Module in Slot 0', 'Subunit', 0, 12011, 12056, 'AALN/S[slot]/SU[subunit]/[port]', 12 )": [Informix][Informix ODBC Driver][Informix]Missing key in referenced table for referential constraint (informix.tk_gatewaylayout_tkmgcpvic).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.