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Cisco Bug: CSCur75025 - AlternateVDN was replaced with CampaignDN

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 8.5(4) 9.0(4)

Description (partial)

In 7. 5 in the personal_callback mode there was Alternate VDN.  This was stored in the AltrnateVDN table of the Personal_CallBack_list table in the BA database.  I have looked in 8.5.4, 9.0.1 and 10.0.1 and the AlternateVDN no longer exist in the database. The documentation still references the Alternate VDN.
In the Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted:
Page 14 - About Personal Callbacks.  The three callback modes are - Campaign DN(not alternate VDN), Reschedule, and abandon
Page 94 - Configure Personal Callbacks - Step 1 references a non existent alternate VDN.  should be Campaign DN
Page 209 Table 23: Personal Callback Table Columns - Replace AlternateVDN with CampaignDN

This is also seen on the Help page form Configuration Manager - Outbound Option - Campaign - Help.  On the General Tab Page section it still references the Alternate VDN as a valid reschedule mode.  It does not exist.

Any version of UCCE abovev 7.5 with personal call back enabled.
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