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Cisco Bug: CSCur74866 - After ACD call, email remains Not Ready

Last Modified

Jun 27, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
After getting an ACD call the agent is not getting put into Email Ready automatically as they are Voice Ready

Conditions:
- When an agent is Voice Ready and Email Ready and they aren't processing an email
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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