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Cisco Bug: CSCur74839 - Smart Call Home docs confusing as to whether a case is opened or not

Last Modified

Jun 16, 2016

Products (1)

  • Network Level Service

Known Affected Releases

3.7(0.0)

Description (partial)

Symptom:
There is some conflicting information in docs out there. Customer was experiencing a fault: sam:dme:fltEquipmentChassisPowerProblem

This doc:
http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/ts/faults/reference/ErrMess/TS_CallHomeFaults.html
was provided by the SCH team to determine what callhome's open cases or not

This doc:
http://www.cisco.com/en/US/services/ps2827/ps2978/ps7334/SCH_Monitoring_Details.pdf
Says "conditional" for everything, which is not helpful

and this doc:
http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/smart_call_home/user_guides/MonitoringDetails.pdf
says we should open a case...

Conditions:
CU running callhome
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