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Cisco Bug: CSCur73128 - Account provisioning screen problems

Last Modified

Nov 16, 2017

Products (1)

  • Cisco Email Encryption

Known Affected Releases

4.2.0-381 4.3.0-185

Description (partial)

Symptom:
Login to res.cisco.com as an admin (*not* res.cisco.com/admin) and attempt to provision an account. Enter an account number longer than 12 characters. When you click Create Account, the error

"Account Provisioning failed with unexpected error. Please contact support group for assistance."

is displayed.

Conditions:
Attempt to provision an account using an account number longer than 12 characters.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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