Guest

Preview Tool

Cisco Bug: CSCur72442 - Android 5.0: Clear App Data needed - Lollipop upgrade with AC installed

Last Modified

Mar 23, 2017

Products (1)

  • Cisco AnyConnect Secure Mobility Client

Known Affected Releases

4.0(1110)

Description (partial)

Symptom:
User upgrades to Android 5.0 / Lollipop
AnyConnect installed on the device
After upgrading the device, AnyConnect will not run properly and
"Critical component could not be initialized" message is displayed

Conditions:
Android device upgraded to 5.0 / Lollipop
AnyConnect previously installed on device
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.