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Cisco Bug: CSCur72442 - Android 5.0: Clear App Data needed - Lollipop upgrade with AC installed

Last Modified

Mar 23, 2017

Products (1)

  • Cisco AnyConnect Secure Mobility Client

Known Affected Releases


Description (partial)

User upgrades to Android 5.0 / Lollipop
AnyConnect installed on the device
After upgrading the device, AnyConnect will not run properly and
"Critical component could not be initialized" message is displayed

Android device upgraded to 5.0 / Lollipop
AnyConnect previously installed on device
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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