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Cisco Bug: CSCur72097 - OPC Assigns PQ Steps To Agent Even Though Login Failed

Last Modified

Feb 13, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 10.5(1)ES 10.5(2) 9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
OPC assigns agent to PQ steps even though the login fails due to incorrect extension specified.

Conditions:
Agent attempts to login to invalid extension, all PQ capable UCCE versions
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