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Cisco Bug: CSCur71169 - Custom Layout doesn't save...reverts back to the default layout

Last Modified

Mar 27, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.6(1) 11.0(1)

Description (partial)

Symptom:
A newly created Unified Contact Center Express (UCCX) agent sees the default Finesse layout upon login even though the agent is a member of a team that uses a custom, non-default, layout.

Conditions:
This occurs intermittently when a newly created agent is assigned to a team with a custom layout.
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