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Cisco Bug: CSCur69992 - Conference button got grayed out in supervisor assists callflow.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 8.0(1) 8.5(1) 9.0(1)

Description (partial)

Conference Button greyed out in Supervisor assist call flow followed by OPC fail over scenario.

1) If the agent requests for Supervisor Assist Call.
2) Supervisor answers the Supervisor Assist Call from Agent.
3) If fail over occurs for PG before the click on Complete Conference by Agent.
4) It is intermittent, which occurs if the CUCM sends the Secondary CallID before the primary CallID after the opc fail over.
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