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Cisco Bug: CSCur68193 - c/sx/mx series fail to upgrade postinstall.d/rwfs.hook failed to run

Last Modified

Nov 01, 2019

Products (17)

  • Cisco Telepresence Integrator C Series
  • Cisco TelePresence Codec C60
  • Cisco TelePresence System Profile 52-inch
  • Cisco TelePresence System Profile 65-inch Dual
  • Cisco TelePresence System Integrator Package C40
  • Cisco TelePresence System Profile 42-inch
  • Cisco TelePresence Codec C40
  • Cisco TelePresence System Integrator Package C60
  • Cisco TelePresence MX200
  • Cisco TelePresence System Profile 52-inch Dual
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Known Affected Releases

7.0.2

Description (partial)

Symptom:
Endpoint failes to upgrade, we see the failure:

UpgradeStatus Message: "/mnt/base/image1/postinstall.d/rwfs.hook failed to run
on the web interface and in the logs.

Conditions:
seen on 7.0.2

Related Community Discussions

Cannot upgrade TC6.2 and earlier to TC7.3
I'm not sure if I'm the only one who's seen this problem, but I noticed that trying to upgrade a C-series endpoint from TC6.2 and earlier to TC7.3, the upgrade gets hung on Installing post hooks from install pkg.  I've had to reboot the codec manually, upgrade it to TC6.3 before upgrading to TC7.3. Anyone else having this problem or know why it occurs?   Thanks!
Latest activity: Aug 07, 2015
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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