Preview Tool

Cisco Bug: CSCur68172 - Local preview doesn't recover after last capture device is unplugged

Last Modified

Sep 30, 2015

Products (1)

  • Cisco Jabber Software Development Kit

Known Affected Releases

9.2(7) 9.3(0) 9.3(1)

Description (partial)

1. Open sample app
2. Click 'Allow' on ACD window
3. Turn on local preview(Open preview on Chrome)
4. Plug out capture device
5. Plug in capture device

Expected Result:
1. After step 5 local preview should recover

Actual Result:
1. Local preview is not recovering(no video from local capture device)

1. Plug-in version Release 9.3(1),9.3(0) is installed on windows 
2. CUCM/CUP 8.6, CUCM/CUP 9.1, CUCM/CUP 10.0, CUCM/CUP 10.5 used
3. Browsers: IE11, Chrome, Firefox
4. Only one capture device available
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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