Guest

Preview Tool

Cisco Bug: CSCur66884 - Connected another call after selecting "Hold" with 3rd party application

Last Modified

Mar 03, 2018

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6961
View all products in Bug Search Tool Login Required

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
CP-78xx: Connected another call after selecting "Hold".
This issue occurred in presence of a 3rd party app

Conditions:
reproducing steps;
There is 2 phones (A and B) and 3 calls are incoming sequentially
Now, Phone A is connected to the 3rd call and hold this.
the phone B is connected to the 1st call, and when the 3rd call is popup by the 3rd party application,
the phone B should hold the 1st call but it seems that the phone B select the 3rd call, then the phone resume the 3rd call by push the Hold key.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.