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Cisco Bug: CSCur65005 - PCP Pre-install validation errors need to be more detailed about failure

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
The PCP pre-install validation (through preinstall.sh script) need to provide more descriptive error messages when a problem is found. For example, when a customer is trying to upgrade to a version more than 2 versions newer than the current version (example from 9.5 to 10.5.1), the upgrade task will fail but the error the customer would see through the CLI is "Invalid path"; and when checking the ADE.log, it just reports an ErrorCode that isn't present on the PCP code itself for troubleshooting, like below:

ADEOSShell[19226]: [19226]: application:install cars_install.c[530] [admin]: Executing preinstall script preinstall.sh from preinstall.zip#END#
ADEOSShell[19226]: [19226]: application:install cars_install.c[535] [admin]: App (cpcm) Preinstall script preinstall.sh failed;  #END#
ADEOSShell[19226]: [19226]: application:install install_cli.c[173] [admin]: error message: Pre-install step failed. Please check the logs for more details.#END#
ADEOSShell[19226]: [19226]: application:install install_cli.c[177] [admin]: Error while Installing - Application bundle: PCProvisioning-appbundle-10.5.1-320.x86_64.tar.gz  Repository: ftpdir  ErrorCode: -635#END#

...those error messages are either not too useful or can be misleading regarding the cause of the failure

For more details see CSCur64989

Conditions:
Error messages seen when upgrade pre-install validation encounters an error.
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