Cisco Bug: CSCur65005 - PCP Pre-install validation errors need to be more detailed about failure
Sep 12, 2019
- Cisco Prime Collaboration
Known Affected Releases
Symptom: The PCP pre-install validation (through preinstall.sh script) need to provide more descriptive error messages when a problem is found. For example, when a customer is trying to upgrade to a version more than 2 versions newer than the current version (example from 9.5 to 10.5.1), the upgrade task will fail but the error the customer would see through the CLI is "Invalid path"; and when checking the ADE.log, it just reports an ErrorCode that isn't present on the PCP code itself for troubleshooting, like below: ADEOSShell: : application:install cars_install.c [admin]: Executing preinstall script preinstall.sh from preinstall.zip#END# ADEOSShell: : application:install cars_install.c [admin]: App (cpcm) Preinstall script preinstall.sh failed; #END# ADEOSShell: : application:install install_cli.c [admin]: error message: Pre-install step failed. Please check the logs for more details.#END# ADEOSShell: : application:install install_cli.c [admin]: Error while Installing - Application bundle: PCProvisioning-appbundle-10.5.1-320.x86_64.tar.gz Repository: ftpdir ErrorCode: -635#END# ...those error messages are either not too useful or can be misleading regarding the cause of the failure For more details see CSCur64989 Conditions: Error messages seen when upgrade pre-install validation encounters an error.
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