Preview Tool

Cisco Bug: CSCur64844 - unable to off hook after receiving a call in shared line simultaneously

Last Modified

Mar 03, 2018

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 6961
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7961G-GE
View all products in Bug Search Tool Login Required

Known Affected Releases


Description (partial)

CP-7861 unable to off hook after receiving a call in shared line at the same time

reproducing steps;
1)The 1st call is incoming the shared line and two phones (Phone A, Phone B) off hooked at the same time -> Phone A got the call.
2)the 2nd call is incoming but Phone B cannot receive this call by off hook
3)The 2nd call is answered by Phone C
4)After that, The 3rd call can be answered on Phone B by Off hook
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.