Guest

Preview Tool

Cisco Bug: CSCur64783 - Finesse SystemInfo REST API shows the same IP/Host/FQDN for pub and sub

Last Modified

Feb 13, 2018

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 11.0(1)

Description (partial)

Symptom:
When failing back to Node 1 from a failover to Node 2, Finesse agents are not automatically reconnected and appear to hang.

Conditions:
If the Subscriber Node has been rebuilt and shows a node ID greater than 3 and the Finesse System API shows the same hostname for the Pub and Sub nodes.

To check the Node ID, from CLI 'run sql select * from processnode'
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.