Cisco Bug: CSCur64783 - Finesse SystemInfo REST API shows the same IP/Host/FQDN for pub and sub
Dec 04, 2019
- Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express 11.0(1)
- Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
- Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
- Cisco Unified Contact Center Express 10.5(1)
Known Affected Releases
Symptom: When failing back to Node 1 from a failover to Node 2, Finesse agents are not automatically reconnected and appear to hang. Conditions: If the Subscriber Node has been rebuilt and shows a node ID greater than 3 and the Finesse System API shows the same hostname for the Pub and Sub nodes. To check the Node ID, from CLI 'run sql select * from processnode'
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Bug Details Include
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- Known Fixed Releases
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