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Cisco Bug: CSCur64504 - Finesse takes 4.5 hrs to become IN_SERVICE with 15k agents on pg

Last Modified

Feb 26, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 11.0(1)

Description (partial)

Symptom:
Finesse takes 4.5 hours to become IN_SERVICE

Conditions:
when the following is configured on the UCCE-Finesse system:
with 15000 agents on pg

Agents
Total: 30000
15000 per peripheral
 
Supervisors
Total 1500
 
Teams
Total: 3000
1500 per peripheral
 
Skillgroups
Total: ~12000
~6000 per peripheral
 
PQ
Total: 2000
 
Agents per Team
10
 
Agents per Skillgroup
Varies from 5-15 per agent
 
Agents per PQ
Varies from 2-4
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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