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Cisco Bug: CSCur64074 - UCCX: ResourceUnAvailableInterruption Not Processed When Agent Not Ready

Last Modified

Nov 29, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

A Unified Contact Center Express (UCCX) call may be allocated incorrectly to an agent that is busy on an outbound call. The agent may see a new consult call appearance while in the Not Ready state on the phone.

This occurs when the agent ends an outbound call and is in the process of being allocated a queued UCCX call and the agent immediately goes off-hook to make another outbound call.
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  • Status
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