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Cisco Bug: CSCur63242 - Received SCH inventory notification and has duplicate contacts on email

Last Modified

Jan 29, 2016

Products (1)

  • Network Level Service

Known Affected Releases

3.7(2.0)

Description (partial)

Symptom:
Received SCH inventory notification and has duplicate contacts on email

Conditions:
JMX1230L19K ? Received inventory notification.  No issues on notification email received.

JMX1744Z12D ? Received inventory notification and has duplicate contacts as per below Smart Call Home Notification email (you could see To: Albert Succar; Daniel M. Koziupa; Albert Succar) and needs to be fixed.

	From DB, we see that the device: JMX1744Z12D has the user_objid associated with ?dkoziupa@munzing.us? (Daniel Koziupa) and SR_contact_user_objid with ?asuccar87? (Albert Succar)
	Event Log table of this registered device: JMX1744Z12D shows that the 'device registration confirmation' was done by the ccoid: 'dkoziupa@munzing.us' as on 10/8/2014 11:45:57 AM

Not sure what changes (suspecting event date: 10/9/2014 9:05:43 AM) were made and customer is receiving duplicate email notifications on the INVNEOTY messages as seen in backend tools.


-----Original Message-----
From: call-home-notify@cisco.com [mailto:call-home-notify@cisco.com]
Sent: Wednesday, October 15, 2014 12:55 PM
To: Albert Succar; Daniel M. Koziupa; Albert Succar
Subject: SCH-S1-Service Information Message: Smart Call Home Notification For MUNZ-IL - INVENTORY:ondemand - 2014-10-15 11:55:00 GMT-05:00
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