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Cisco Bug: CSCur62543 - merlin fails up update, gets into bad state and does not recover

Last Modified

Nov 13, 2016

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

7.5.2-HP6-351

Description (partial)

Symptom:
Customer is receiving the following messages from the WSA:

Thu Nov  6 10:58:39 2014 Debug: application update failed: ('updater/app_thread.py _monitor_health|835', "<class 'updater.exceptions.HealthError'>", '<HealthError fname=merlin>', '[updater/app_thread.py _run_update|710] [updater/app_thread.py run_update|850] [updater/app_thread.py _monitor_health|835]')

Conditions:
Merlin fails to update
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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