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Cisco Bug: CSCur61721 - 7800 Series handset doesn't answer second line when the first is on hold

Last Modified

Jul 17, 2018

Products (30)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
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Known Affected Releases


Description (partial)

When a line is on hold and the busy trigger for that line is set to 1 and forward busy internal/external is set to forward to the next line, lifting the handset on the phone doesn't answer the incoming call.

If the 1st line isn't on hold but just in use by a different phone (shared line) then picking up the handset will answer the incoming call.

Busy trigger set to 1 and forward busy is configured to forward to the next line.
The line is on hold and get forwarded to the next line
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Bug Details Include

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