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Cisco Bug: CSCur61319 - Finesse SystemInfo REST API shows the same IP/Host/FQDN for pub and sub

Last Modified

Nov 16, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)SU1 10.5(1)SU1

Description (partial)

Symptom:
When failing back to Node 1 from a failover to Node 2, Finesse agents are not automatically reconnected and appear to hang.

Conditions:
If the Subscriber Node has been rebuilt and shows a node ID greater than 3 and the Finesse System API shows the same hostname for the Pub and Sub nodes.

To check the Node ID, from CLI 'run sql select * from processnode'
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