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Cisco Bug: CSCur61189 - NodeManager not able to restart hung CG process scenario

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 7.5(10) 8.5(4) 9.0(1)

Description (partial)

Symptom:
Agents login issues occur when CTI Server is not responsive and Node Manager can not stop the process.

Conditions:
Under high call load and higher trace level (more than or equal to 0xf8) on CTI Server and more than 7 all events clients connected.
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