Guest

Preview Tool

Cisco Bug: CSCur60445 - Add Proper Message when try to restore a voicemail

Last Modified

Jun 14, 2016

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

10.6(0)

Description (partial)

Symptom:
User getting Network Timeout Error while restoring voice messages from Trash Folder when its no longer available in at Voicemail Server side

Conditions:
Steps:

->    Enable "Delete Messages without Saving to Deleted Items Folder" in Class of Services page in Unity Connection Server
->	BOT Device configurations are created in CUCM.
->	Jabber for Android user logged in using their credentials using IM& Presence Services
->	User mailbox is created in CUC by user's extension details .
->	User successfully logged in Voicemail Services.
->	Leave a voice messages to Jabber for Android users from Unified IP Phone.
->	Play a voice message.
->	Delete the voice message. Now it moves to Trash Folder
->	Go to Trash folder. Try to Restore the deleted message.
->	Network Timeout Error is throwing after some time
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.