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Cisco Bug: CSCur59213 - UCCX Outbound - Delay in making outbound calls.

Last Modified

May 11, 2017

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU0.1 10.5(1)SU1 10.5(1)SU2

Description (partial)

Symptom:
++ Agent is presented with the call and Agent goes to the reserved state.
++ He accepts the call fine.
++ However when the call goes out there is a delay.
++ Each of the call is taking anywhere between 4 to 15 seconds for the call to connect.
++ Also the delay keeps increasing day by day and is resolved only when the Engine is started.

Conditions:
++  Outbound Preview Dialer.
++  UCCX 10.5
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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