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Cisco Bug: CSCur58986 - SOD files generated at failover due to unsynced AgentEventDetail timer

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Symptom:
When Agent Event Detail reporting is enabled.  A startup synchronization could result in a state mismatch.  This will not affect normal operations, and is only noticeable if OPCTest is used to verify checksum.  Both sides will send Agent State Details but at slightly different times.

Conditions:
Duplex PG setup, Agent Event Detail is enabled and events are pending a send when the sides are synchronized.
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