Guest

Preview Tool

Cisco Bug: CSCur58310 - Subscriber Migration Failure when not using DNS services

Last Modified

Feb 15, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.99832.2) 10.5(2.10000.5)

Description (partial)

Symptom:
Source CUCM 6.1(5) / 7.1(5) cluster subscriber migration fails using PCD 10.5.2 with this task status Error message: "Since DNS is not enabled , the host related fields can only contain IP address"

Conditions:
Migration Destination cluster does not have DNS services and one of the config fields in the source node is defined as hostname when it shouldn't be.

In PCD logs under activelog tomcat/log/ucmap/log4j we can see this error

scheduler.Scheduler.addStatusMessage - Adding ERROR message [afg.lib.IPAddrAnsError] to task action 20359

file dump install platformConfig.xml output from the failed subscriber source node reveals the following entries are leading to this failure to generate an answer file to be used by the Migration destination node.

<NtpServer>
<ParamNameText>Address Range for NTP server</ParamNameText>
<ParamDefaultValue>none</ParamDefaultValue>
<ParamValue>cucmpub</ParamValue>
</NtpServer>
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.