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Cisco Bug: CSCur57826 - SIB synchronization Thread Exit while error in parsing EWS response

Last Modified

Jul 02, 2015

Products (1)

  • Cisco Unity Connection

Known Affected Releases

10.5(1)ES87

Description (partial)

Symptom:
1) SIB synchronization stop/slow.
2) Recipient having single such message(subject containing ctl+A characters) might get multiple copies of same messages.
Error in the diag_CuMbxSyn_* file:

=================================
05:22:59.618 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsEws,14,startElement>>> 0:0 - Subject =
05:22:59.618 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsEws,10,SAX2 fatal error, column 1412, of line 1, of response h
...
..
05:22:59.618 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,23,messageProps->GetPropAsDate(SZ_MBXPROP_MODIFIED) FAILED: E_FAIL on line 885 of file CCsMsExchMailStoreProvider.cpp
05:22:59.618 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,0994ea9c int CCsMsExchMailStoreProvider::FindSingleImapValidInList(CCsMessageListPtr) Exited with failure: 80004005, E_FAIL)
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,0994ea9c virtual HRESULT CCsMsExchMailStoreProvider::FindMessage(const boost::shared_ptr<CCsMsExchMsgFindData>&, MbxClientFolder::FolderType, boost::shared_ptr<CCsMsExchMsgId>&, boost::shared_ptr<CCsMsExchChangeKey>&, boost::shared_ptr<CCsMsMsgData>&) Exited with success
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,098e94bc virtual HRESULT CCsMsExchMbx::FindMessageInStore(const boost::shared_ptr<CCsMsCnxHardDelete>&, boost::shared_ptr<ICsMsForMsg>&) Exited with success
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,0994cb8c HRESULT CCsMsSyncStrategy::SyncCnxHardDeletes(boost::shared_ptr<ICsMsMbxLink>, CCsMsCnxHardDeleteColl&, CCsMsForMsgColl&) Exit
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,0994cb8c virtual HRESULT CCsMsSyncStrategy::Sync(boost::shared_ptr<ICsMsMbxLink>, CCsMsCnxMsgColl&, CCsMsCnxHardDeleteColl&, CCsMsForMsgColl&, CCsMsForHardDeleteColl&, CCsMsForMsgColl&, CCsMsCnxTranscriptColl&, bool) Exited with success
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,098e965c virtual HRESULT CCsMsMbxLink::Resync() Exited with success
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,099516fc virtual HRESULT CCsMsSchedSrvcEntryHandler::NotifyResync(const CCsMsSchedulerId&) Exited with success
05:22:59.619 |14300,10.106.90.156,{77eb3093-4602-4ed6-99de-7cdf013ee3fc},CsMbxSync,0,0995291c virtual void CCsMsScheduler::Execute(const CCsMsContextId&, CCsMsSchedulerPriority::type, const CCsString&, long int, unsigned int) Exited with success
05:22:59.619 |14300,,,CsMbxSync,0,099517ec HRESULT CCsMsSchedulerThreadPool::ExecuteTasks() Exit
05:22:59.619 |14300,,,CsMbxSync,0,09951ae4 virtual void CCsMsSchedulerThread::Run() Exit
==============================

Conditions:
If Single Inbox functionality is enabled for the user.

AND

For same user's Incoming voice-message's Sender-Display-Name contains "^A"

AND

Such Message will be hard deleted from Cisco Unity Connection Mailbox
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