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Cisco Bug: CSCur57693 - Guest clients get "Network Not Found" on browsers using Facebook WiFi

Last Modified

Nov 08, 2019

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases


Description (partial)

Guest client browsers display "Network Not Found" after redirected to Facebook during Guest WiFi on boarding using Facebook WiFi.

This happens only when your configuration for Facebook WiFi matches the following:
1) Set up Parent-Child Location hierarchy(Campus -> Building -> Floor -> Zone) with different Facebook pages paired with different nodes, for example Campus is paired with Facebook Page 1 and Building paired with Facebook Page 2. If you are using default Facebook WiFi setting for all your locations, then you don't get into this issue.
2) Remove the Facebook page pairing for a Child to inherit the pairing from the Parent. For example,  remove pairing between Building and Facebook Page 2, which is equvivalent to use the Facebook Page 1 which was paired with Campus.
3) This happens for any nodes in the Parent-Child hierarchy.
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