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Cisco Bug: CSCur56955 - Fail to move a phone to provider level

Last Modified

Apr 20, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(4)ER2

Description (partial)

Symptom:
Details:
Customer wants to move phone from one location to another. So he needs to move the unregistered phone to provider level. The transaction failed as following:

236910 Request Failed  ResourceMacFromLocation
    =>  Entered at: 2014/10/02 17:44:31 BST  (10.0.2.2)
   
   fintphones record missing for Phone[SEPAC44F210E3EC] internal error
    => Started at: 2014/10/02 17:44:31 BST
       => End at: 2014/10/02 17:44:40 BST
   
Status of sub transactions
   
236911  Driver_MacFromLocationValidate  Y   Phone [SEPAC44F210E3EC] allocation moved   
236912  Driver_IPPBX  Y   CUCM 9.1.x: *manualmode* Phone [SEPAC44F210E3EC] removed from location ... [0][10.113.232.22]   
236913  Driver_MacFromLocationDHCPSet  Y   Subnet not managed for phone [AC44F210E3EC]   
236914  Driver_MacFromLocation  F   fintphones record missing for Phone[SEPAC44F210E3EC] internal error   
236915  Driver_MacToLocationDHCPSet  Y   Subnet not managed for phone [AC44F210E3EC]   
236916  Driver_IPPBX  Y   CUCM 9.1.x: *warning* CCM[BSOC1-CUCM-PUB-2500] already had all the (NEW) lines for phone[SEPAC44F210E3EC] ... [0][10.113.232.22]   
236917  DummyBackout  Y   Dummy Backout complete

I am not sure why the code assumes that there is FINT exists for this unregistered phone and fails the transaction.


Steps to Reproduce:
1. Go to Resource then phone inventory, and search for the phone
2. select the phone, and set "Select a Move target" to "unassigned"
3. Click "Move" button
4.
5.
6.
Actual Results:
Transaction is unsuccessful

Expected Results:
Transaction is successful

Conditions:
Details:
Customer wants to move phone from one location to another. So he needs to move the unregistered phone to provider level. The transaction failed as following:

236910 Request Failed  ResourceMacFromLocation
    =>  Entered at: 2014/10/02 17:44:31 BST  (10.0.2.2)
   
   fintphones record missing for Phone[SEPAC44F210E3EC] internal error
    => Started at: 2014/10/02 17:44:31 BST
       => End at: 2014/10/02 17:44:40 BST
   
Status of sub transactions
   
236911  Driver_MacFromLocationValidate  Y   Phone [SEPAC44F210E3EC] allocation moved   
236912  Driver_IPPBX  Y   CUCM 9.1.x: *manualmode* Phone [SEPAC44F210E3EC] removed from location ... [0][10.113.232.22]   
236913  Driver_MacFromLocationDHCPSet  Y   Subnet not managed for phone [AC44F210E3EC]   
236914  Driver_MacFromLocation  F   fintphones record missing for Phone[SEPAC44F210E3EC] internal error   
236915  Driver_MacToLocationDHCPSet  Y   Subnet not managed for phone [AC44F210E3EC]   
236916  Driver_IPPBX  Y   CUCM 9.1.x: *warning* CCM[BSOC1-CUCM-PUB-2500] already had all the (NEW) lines for phone[SEPAC44F210E3EC] ... [0][10.113.232.22]   
236917  DummyBackout  Y   Dummy Backout complete

I am not sure why the code assumes that there is FINT exists for this unregistered phone and fails the transaction.


Steps to Reproduce:
1. Go to Resource then phone inventory, and search for the phone
2. select the phone, and set "Select a Move target" to "unassigned"
3. Click "Move" button
4.
5.
6.
Actual Results:
Transaction is unsuccessful

Expected Results:
Transaction is successful
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